CAN ITEMS BE MADE TO A CUSTOM SIZE?
Yes, absolutely! All of our items are handmade individually to order so please just let us know the product name and desired size you would like and we will get back to you with a tailored quote.
WHAT ARE YOUR SHIPPING DETAILS?
We offer free delivery to most of UK mainland for all of our items. Please see our delivery page for further information on exceptions and deliveries to outside of UK mainland.
DO YOU DELIVER OUTSIDE OF THE UK?
Unfortunately, we currently only deliver within the UK. However, we can deliver to a shipper of your choice who can then arrange the second part of the delivery with you. Let us know if this of any interest.
DO YOU OFFER DISCOUNTS FOR NHS BLUE LIGHT CARD USERS?
Unfortunately, we are unable to offer discounts on any of our items as each piece is handmade to order. However, we do price our products as affordably as possible and we do offer free delivery in most of UK Mainland.
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
The estimated delivery window for each of our items is displayed on the product page. If you have already placed an order, please check your order confirmation for the ETA.
DO YOU HAVE A SHOWROOM?
No, we do not currently have a showroom or shop. However, we love having customers come and visit the workshop to see our products in the flesh and view our unique manufacturing facility. Workshop visits are available by appointment only, from Tuesday to Friday, either at 10am or 1pm or 3pm. Please get in touch if this is of interest and we can book you in!
DO YOU OFFER SAMPLES OF YOUR DIFFERENT COLOURS/FINISHES?
Yes, we offer samples of our different finishes for £1.50 each, including postage. Just let us know which finishes you're interested in and a contact email address, and we'll send you the link to order.
HOW IS THE WOOD SEALED/PROTECTED?
All of our items are finished in the highest quality Commercial Grade Matt Lacquer to give the wood an excellent seal against water damage and marks.
Please see our wood care instructions to learn how to best care and maintain your item. Visit:
ARE SINK WASTE-HOLES PRE-DRILLED INTO THE TOP OF THE VANITY UNIT/WASHSTAND?
No, we supply the wooden Vanity Unit without holes cut into the top. Every home/bathroom is different so we advise this is done on site by a plumber. It's a very quick job if done by a professional, but is best done on site to avoid any mistakes.
WHAT IS YOUR RETURN POLICY?
Please see our returns policy for full details:
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com